QUALITY MANAGEMENT SYSTEM (QMS) AND ITS ROLE IN CONTINUOUS IMPROVEMENT

Abstract

This thesis discusses the essence and importance of the Quality Management System (QMS) in ensuring consistent product quality and operational efficiency in industrial organizations. The study highlights the principles of QMS, its implementation stages, and its role in achieving customer satisfaction and continuous improvement. The paper also outlines how QMS contributes to minimizing production errors, enhancing communication between departments, and supporting decision-making based on data analysis.